Director, Facilities

Summary of Job Description:

The Director, Facilities is responsible for the repair and maintenance of all stores in the U.S. and Canada, establishing local, regional and national services for all trades necessary for repair and maintenance and the management of the department’s Support functions.  This position integrates Facilities services with other departments (IS, RD, FAST, Operations, Asset Management, Leasing, Legal, Operations Innovation).  The Director develops department strategies, policies, and procedures in collaboration with the Executive Director.  This position implements process improvements, including new systems or system enhancements, and ensures high quality customer service.

You’ll get a chance to:

• Oversee the repair and maintenance of all assigned stores in the U.S. and Canada.
• Manage associated budgets effectively. 
• Lead a team of Facilities associates (Facilities Senior Managers, FM, and AFM) 
• Provide supervision and development opportunities for associates by mentoring.
• Building a team-based work environment.
• Ensuring daily work order management discipline, driving KPI and performance expectations; and coaching for success and improvement. 
• Recruit and selects staff in coordination with RD senior leaders.
• Search, evaluate, negotiate, and contract with national vendors to provide preventative maintenance and needed repair services to company-owned facilities throughout the U.S. and Canada.
• Develop department strategies, policies, and procedures as well as process improvements, including new systems or system enhancements, in collaboration with other Directors, Senior Managers. 
• Ensure adherence to established budgets (R&M, CAP).
• Manage performance of national vendors to ensure work meets quality requirements and is provided in a timely and cost effective manner. 
• Ensure use of the Service Channel tools and reports to manage vendor maintenance and repair costs.
• Support Risk Management’s crisis management program by ensuring effective response to facility emergencies. 
• Ensure high quality customer service.
• Work closely with Construction on developing appropriate specifications and standards for store construction, maintenance, and equipment.
• How we reward you:
• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*

*Benefits available for eligible permanent full time associates

Your background and experience: 

• Bachelor’s degree required; CRFP or equivalent certification required and maintained
• Minimum ten years of facilities management experience, preferably in the retail/hospitality environment with prior supervisory experience
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Panda Strong since 1983

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,000 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to blossom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment on the basis of race, color, religion, sex, national origin, disability, age and any other basis protected by the laws which apply where we operate. Panda provides accommodations for disabilities and religious observance purposes as required by law.

Pay Range M4: $161,000 - $226,000 / Annual

* Within the range, individual pay is determined using various factors, including work location and experience.